Table of Contents
9.1 Process overview
The application and underwriting process is how a life insurance company evaluates risk and decides whether to issue a policy. Modern tools have made this process faster, but the core steps remain the same.
9.1.1 Agent’s role
๐ The agent is often called the โeyesโ of the insurer.
โ Collects accurate client information
โ Observes the applicant (in person or virtually)
โ Submits information to the insurer
๐ Important:
The agent does not assess risk โ that is the underwriterโs job. The agentโs role is to gather and submit clear, honest, and complete information.
9.1.2 Completing the application
๐ This is the foundation of underwriting.
The agent must:
โ Ensure answers are complete and accurate
โ Explain consequences of false or missing info
โ Verify identity (e.g., passport or driverโs licence)
โ Witness signatures
โ Submit the application and any premium promptly
๐ป Modern updates:
- Electronic applications
- Virtual meetings
- E-signatures
- Electronic policy delivery
These tools improve speed and convenience while maintaining compliance.
9.1.3 Underwriting
๐ Underwriting = risk assessment
The underwriter evaluates:
- Medical history
- Financial background
- Lifestyle factors
๐ Typical approach:
1๏ธโฃ Start with a baseline score (standard risk)
2๏ธโฃ Increase score for higher risk factors
3๏ธโฃ Decrease score for lower risk factors
4๏ธโฃ Final score determines the risk class
โ Standard cases โ quick approval
โ Non-standard cases โ more information required
๐ค Some insurers now use algorithms and AI to support decisions.
9.1.4 Issuing and delivering the policy
๐ฆ Policy delivery is still part of underwriting.
Before delivery, the agent must confirm:
โ No changes in health
โ No major financial changes
โ No significant lifestyle changes
โ If something changed, delivery may be delayed or reassessed.
๐ Key takeaways
โจ Agents gather โ underwriters decide
โจ Accuracy on the application is critical
โจ Technology is speeding up underwriting
โจ Policy delivery confirms nothing has changed
9.2 Application
The application is the foundation of underwriting. It determines how the insurer evaluates risk and decides whether to issue a policy.
Helping a client complete it is often called field underwriting.
โ The agent may guide the client or ask questions verbally and record answers
โ Applications can range from 5 to 50+ pages, depending on policy and insurer
Accuracy and honesty are essential.
9.2.1 Policy details
These details define how the policy will work.
9.2.1.1 Applicant / policyholder
๐ค The applicant becomes the policyholder once the policy is issued.
Application records:
- Legal name
- Address
- Contact details
If the applicant is not the life insured, a contingent (successor) owner is usually named.
9.2.1.2 Life insured
๐ก The life insured is the person whose life is covered.
โ Applicant and life insured can be the same or different
โ Joint-life policies must specify:
9.2.1.3 Beneficiary
๐ฐ Receives the death benefit.
Can be:
- One or more individuals
- Trusts or corporations
- Contingent beneficiaries
๐ Key rules:
- Default = policyholderโs estate
- Changeable after issue unless irrevocable
- Irrevocable beneficiaries need written consent for changes
9.2.1.4 Type of policy
Applicants select the policy type:
- Term
- Participating
- Non-participating
- Universal Life (UL)
UL policies may require choices for:
- Cost of insurance (COI)
- Death benefit structure
๐ UL & whole life often require policy illustrations.
9.2.1.5 Riders and supplementary benefits
Optional add-ons:
- Guaranteed insurability benefit (GIB)
- Family coverage rider
- Other supplementary benefits
Usually chosen at issue time.
9.2.1.6 Premium options
๐ณ Payment frequency options:
- Annual
- Semi-annual
- Quarterly
- Monthly (PAC)
๐ Modal factors should be explained clearly.
9.2.1.7 Dividend options
For participating policies:
- Premium reduction
- Paid-up additions (PUAs)
- Term insurance
9.2.2 About the applicant
Underwriters review:
โ Financial ability
โ Insurable interest
โ Justification of coverage amount
โ Insurance history
9.2.2.1 Financial ability
Assesses ability to afford premiums.
May include:
- Occupation
- Employer
- Income sources
- Net worth
- Financial support from others
9.2.2.2 Insurable interest
๐ Must exist at policy issue.
Typically includes:
- Own life
- Spouse
- Child/grandchild
- Dependents
- Employees
- Persons with financial ties
โ Written consent from life insured can satisfy this requirement
โ Contract remains valid even if interest later disappears
9.2.2.3 Justification of coverage amount
Insurance should replace financial loss, not create profit.
Underwriters check if requested coverage is reasonable.
9.2.2.4 Insurance application history
Applicants must disclose:
- Existing policies
- Pending applications
This prevents excessive coverage.
9.2.3 About the life insured
Insurers gather details affecting mortality risk.
Includes:
- Name & DOB
- Address & nationality
- SIN
- Occupation
- Bankruptcy history
Lifestyle questions:
- Avocations (risky hobbies)
- Travel plans
- Smoking & substances
- Alcohol use
- Driving record
- Criminal history
๐ฉบ Major underwriting factor.
Covers:
- Height/weight
- Physician details
- Medical history
- Medications
- Treatments
- Family health history
- Pregnancy history (if applicable)
โYesโ answers require details.
Honesty protects the policy.
Problems arise from:
โ Mistakes
โ Fraudulent misrepresentation
โ Incomplete information
9.2.4.1 Mistake
An honest error.
๐ If material and found within 2 years โ contract can be voided
After 2 years โ policy becomes incontestable (unless fraud)
9.2.4.2 Fraudulent misrepresentation
๐จ Intentional false information.
Example: claiming non-smoker status when actually smoking.
Possible outcomes:
- Policy voided
- Premium/benefit adjustment
- Claim denial
Agents must watch for inconsistencies.
Missing answers cause:
โณ Delays
โ Applicant remains uninsured until corrected
๐ Space for professional observations:
- Employment stability
- Health or smoking observations
- Opinion on accuracy of answers
These notes help underwriters make fair decisions.
๐ Key takeaways
โจ The application drives underwriting
โจ Accuracy and honesty are critical
โจ Insurable interest must exist at issue
โจ Medical and lifestyle details heavily impact decisions
โจ Agent observations matter
9.3 Temporary insurance agreement (TIA)
A Temporary Insurance Agreement (TIA) provides short-term life insurance coverage while a full application is being underwritten.
โณ Underwriting can take weeks or months
๐ก TIA helps protect the applicant during this waiting period
๐ Not automatic โ must meet strict conditions
9.3.1 Requirements for coverage
To qualify for TIA:
โ Completed life insurance application submitted
โ At least one monthโs premium paid
Most insurers also require:
๐ A separate TIA form
โค๏ธ โNoโ answers to health questions
Typical questions may ask if the life insured:
- Was advised to undergo tests or surgery with unknown results
- Has history of major illnesses (heart disease, cancer, stroke, diabetes, etc.)
โ If any answer is โYesโ โ TIA is denied
๐ถ Age limits often apply (e.g., 15 days to 70 years old)
9.3.2 Coverage limits
TIA coverage is usually limited to the lesser of:
๐ฐ A fixed maximum (e.g., $250,000โ$500,000)
๐ฐ The amount applied for
๐ Same terms as the applied policy apply
๐ซ Suicide exclusion still applies
โ No payout in case of suicide
9.3.3 Coverage duration
TIA coverage may start:
โ When application + premium are submitted
OR
โ After all medical evidence is received
TIA ends at the earliest of:
โฑ Expiry date (commonly 60โ90 days)
๐ Policy becomes active
โ Application denied and premium returned
Underwriters can also revoke TIA if:
- More information is needed
- Risk appears unacceptable
- Written notice + premium refund provided
9.3.4 Agent’s responsibilities
TIA should only be issued when:
โ No red flags in the application
โ Agent believes policy is likely to be approved
โ First premium is collected
โ TIA is not guaranteed coverage
Agents must act carefully and responsibly.
๐ Key takeaways
โจ TIA offers temporary protection
โจ Requires good health answers and premium payment
โจ Coverage is limited and conditional
โจ Ends when policy decision is made
โจ Agent judgment is critical
9.4 Underwriting by the insurance company
Once a completed application is received, the insurer evaluates the risk profile of the life insured. This process determines:
โ Whether coverage will be offered
โ At what premium
โ Under what conditions (standard, rated, exclusions)
Underwriting can be traditional or accelerated, depending on the case.
9.4.1 Underwriting guidelines
Every insurer has internal rules that guide decisions.
๐ Guidelines typically include:
- Description of conditions being assessed
- Key evaluation factors
- Required additional evidence
- Likely outcomes
- Height & weight tables for standard risks
๐ Some guidelines are divided into:
- Medical underwriting
- Non-medical underwriting
- Financial underwriting
๐ก Agents donโt underwrite but benefit from understanding guidelines to set realistic expectations.
9.4.2 Attending physician’s statement (APS)
If medical history raises concerns, the underwriter may request an APS.
๐ฉบ Provided directly by the doctor
๐ต Paid for by the insurer
Usually includes:
- Medical history summary
- Current treatments or medications
- Doctorโs prognosis
9.4.3 Medical exam
If more clarity is needed, a medical exam may be required.
๐งช Possible tests:
- Blood, urine, saliva
- ECG
- Stress tests
- Full physician exam (for large policies)
โ Conducted by paramedical providers or physicians
โ Paid by the insurer
๐ฑ Some cases use phone or online interviews instead of exams.
Many insurers belong to the Medical Information Bureau.
๐ MIB helps insurers share coded medical and risk information.
Applicants must:
โ Be informed about MIB
โ Sign consent for data access
โ Important:
- MIB reports flag inconsistencies
- They cannot be used alone to decline coverage
- Underwriters must verify information
9.4.5 Motor vehicle record (MVR)
Driving history affects mortality risk.
๐ MVR may show:
- Traffic violations
- DUI charges
- Accidents
- Suspensions
- Demerit points
โ Poor records often lead to rated policies (higher premiums).
9.4.6 Inspection report
Used when concerns remain.
๐ Often done by phone, sometimes in person.
Focus areas:
- Habits (smoking, alcohol)
- Finances
- Occupation
- Driving record
- Avocations
9.4.7 Requests for clarification
If answers are vague or incomplete:
๐ฉ Underwriters ask for more details
โณ This slows processing
โ Clear applications = faster approvals
9.4.8 Financial underwriting
Ensures:
๐ฐ Coverage amount is reasonable
๐ฐ Applicant can afford premiums
Examples:
- Income replacement โ multiple of income based on age
- Estate needs โ tied to net worth
- Students โ based on future occupation
9.4.9 People who are not Canadian citizens
Different rules may apply.
9.4.9.1 Permanent residents
Generally eligible like citizens but may require:
- Proof of status
- Medical exams if new to country
- Possible travel exclusions or ratings
9.4.9.2 Awaiting permanent residency
Eligibility varies.
Coverage limits may depend on:
- Occupation skill level
- Work permits
- Proof of income
- Medical screening
9.4.9.3 International students
๐ซ Usually not eligible unless permanent residency applies.
9.4.10 Frequent travellers
โ Insurers assess:
- Countries visited
- Trip duration
- Travel frequency
Possible outcomes:
- Substandard rating
- Country exclusions
9.4.11 Avocations
High-risk hobbies raise concern.
Examples:
๐ Mountain climbing
๐ช Parasailing
๐คฟ Scuba diving
๐ Race car driving
๐ฉ Private piloting
๐ Travel to conflict zones
Underwriters assess:
- Frequency
- Experience/certification
- Accident history
9.4.12 Accelerated underwriting
Uses technology and data instead of traditional exams.
๐ป Tools include:
- Data analytics
- Algorithms
- AI modeling
- MIB data
- Driving records
- Credit data
โ
Fully underwritten decisions
โ
Can offer preferred rates
โ
Faster processing
๐ Accelerated vs Simplified Issue
Simplified Issue
โ Short application
โ Quick accept/reject
โ No preferred rates
โ Higher premiums
Accelerated Underwriting
โ Fully underwritten
โ Uses data instead of exams
โ Preferred & rated classes possible
โ Closer to regular pricing
๐ Key takeaways
โจ Underwriting protects insurer and policyholders
โจ Medical, financial and lifestyle factors matter
โจ Honest and complete applications speed approval
โจ Technology is making underwriting faster
โจ Risk level directly affects premiums
9.5 Risk classes and their impact on premiums
When assessing a life insured, the underwriter starts with a baseline score (e.g., 100) and adjusts it up or down based on medical, lifestyle, and financial factors.
๐ The final score determines the risk class, which directly impacts premiums.
Each insurer has its own system, but the common categories below are widely used.
9.5.1 Standard risk
๐ค Represents the average person of similar age and profile.
โ Falls within normal underwriting limits
โ Premiums charged at standard rates
๐ก Most applicants are placed here.
9.5.2 Preferred risk
๐ For individuals with exceptionally low risk.
Usually requires:
- Additional medical screening
- Excellent health history
- Healthy lifestyle
๐ฏ Benefit:
โ Lower-than-standard premiums
9.5.3 Rated risk
โ Indicates above-average risk, but still insurable.
Reasons may include:
- Health concerns
- Risky lifestyle
- Hazardous occupation or hobbies
๐ฐ Result:
โ Higher premiums
โ Extra charges depend on severity of risk
9.5.4 Exclusions
๐ซ Sometimes one specific factor is the concern.
Instead of declining, the insurer may:
โ Issue coverage
โ Add a policy exclusion
๐ Meaning:
The insurer will not pay if death results from that excluded cause.
9.5.5 Upgrading risk class
๐ Improvements can sometimes reduce premiums.
Important rules:
โ Insurers cannot downgrade a policy after issue
โ They may remove or reduce ratings if risk improves
Examples:
- Health condition improves
- Lifestyle risk eliminated
- Medical issue resolved
๐ก Competition motivates insurers to reconsider ratings.
9.5.6 Declined
โ Indicates the person is uninsurable.
Two types:
Temporary decline
โ Reapplication possible later
โ Often due to recent medical issues
Permanent decline
โ No reconsideration
โ Risk considered too high
๐ Key takeaways
โจ Risk class = major driver of premiums
โจ Better health & lifestyle = better rates
โจ Ratings can sometimes be improved
โจ Exclusions allow coverage when one risk factor exists
โจ Declines may be temporary or permanent
9.6 Client factors that may affect premiums
Life insurance premiums are largely influenced by the net cost of pure insurance (NCPI) โ the cost tied to the probability of death during coverage.
๐งฉ Insurers evaluate several client-specific risk factors during underwriting. These factors directly affect how much premium is charged.
9.6.1 Age
๐ Age is one of the most important pricing factors.
โ Risk of death increases with age
โ Higher age at issue = higher premiums
โ Increases are not linear โ risk rises faster after age 60โ65
โก Younger applicants generally secure lower premiums.
9.6.1.1 Attained age
๐ Premiums are based on the life insuredโs attained age at issue or renewal.
Depending on the insurer, this may mean:
- Age on last birthday
- Age on next birthday
- Age on closest birthday
โ Even a few monthsโ difference can impact pricing.
9.6.2 Gender
๐ฉโ๐ฆฐ๐จ Statistics show women generally live longer than men.
โ Male premiums are typically higher
โ Female premiums are typically lower
โ Based purely on mortality data
Gender considerations for transgender and non-binary individuals
๐ Underwriting approaches vary by insurer because historical data is limited.
Possible approaches include:
โ Using preferred gender
โ Using gender assigned at birth
โ Requiring hormone therapy or transition surgery
โ Using gender on official documents
โ Offering unisex (blended) rates
โ Applications may be postponed if gender confirmation surgery is upcoming.
๐ก Comparing insurers can help find better rates.
9.6.3 Health status or risk class
๐ฉบ Health has a major impact on premiums.
Common categories:
โ Standard
โ Above-standard (preferred)
โ Below-standard (rated)
๐ Smoking often results in below-standard rates.
๐ Better health = lower premiums.
9.6.4 Hazardous occupation
๐ Certain jobs increase mortality risk.
Examples:
- Mining
- Construction at heights
- Aviation-related roles
โ May result in a rating
โ Leads to higher premiums
9.6.5 Hazardous lifestyle
๐ช Risky hobbies and activities can affect coverage.
Examples:
- Scuba diving
- Skydiving
- Mountain climbing
- Racing sports
Possible outcomes:
โ Policy exclusion for the activity
โ Higher premiums
โ Application denial in extreme cases
๐ Key insights
โจ Premiums reflect personal risk
โจ Age and health are top pricing drivers
โจ Occupation and hobbies matter
โจ Gender-based pricing follows mortality data
โจ Shopping around can improve outcomes
9.7 Company factors that may affect premiums
Life insurance premiums are not influenced only by the client โ insurance company conditions also play a role.
๐ Insurers adjust pricing on new policies when their costs or expected returns change.
Main drivers:
โ Mortality costs
โ Administration costs
โ Investment returns
9.7.1 Mortality costs
๐ก Mortality cost = what the insurer actually pays in death benefits.
If death claims are higher than expected:
โก The insurer may raise premiums on new policies
โก This helps balance claim payouts and financial stability
โ Higher claims = higher pricing pressure
9.7.2 Administration costs and expenses
๐ข A life insurance company operates like any business and has many expenses:
- Selling costs (marketing, agent commissions, salaries)
- Underwriting costs (application review, medical exams)
- Policy issue and administration
- Claim investigations
- Claim processing
๐ Insurers try to offset these through:
โ Investment earnings
โ Policy fees
โ Premium income
โก Rising operating expenses can lead to higher premiums on new policies
9.7.3 Investment returns
๐ Insurers invest policy reserves to earn returns.
These earnings help cover:
โ Death benefits
โ Operating costs
โ Policy guarantees
If investment returns:
โฌ Decrease
โก Premiums for new policies usually increase
โ Lower returns = less offset for costs
โ Premium adjustments maintain financial strength
๐ Key takeaways
โจ Premiums reflect both client risk and company economics
โจ Higher claims or expenses push premiums up
โจ Investment performance matters
โจ Changes mainly affect new policies
9.8 Reinsurance
Reinsurance is a risk-management tool for insurance companies. It helps insurers stay financially strong when issuing large policies.
๐ What is reinsurance?
๐ก Reinsurance = insurance for insurance companies
Instead of carrying all the risk alone, an insurer can transfer part of the risk to another insurer (a reinsurance company).
โ Helps manage very large coverage amounts
โ Protects the insurerโs financial stability
โ Allows insurers to offer higher coverage to clients
๐ Retention limit
Every insurance company sets a maximum amount of risk it is willing to keep on one life.
This is called the:
โก Retention limit
If a policy exceeds this limit:
โ The insurer may still issue the policy
โ But only if part of the risk is transferred to a reinsurer
โ๏ธ How it works
1๏ธโฃ Client applies for large coverage
2๏ธโฃ Amount exceeds insurerโs retention limit
3๏ธโฃ Insurer transfers excess risk to a reinsurance company
4๏ธโฃ Risk is shared between companies
๐ก In simple terms:
The insurer protects itself from very large claims by sharing the risk.
๐ Key takeaways
โจ Reinsurance protects insurance companies from large losses
โจ Retention limit = max risk insurer keeps
โจ Excess coverage is shared with reinsurers
โจ Enables insurers to offer higher coverage amounts safely
9.9 Issuing the policy
Issuing a policy is not the final step in underwriting.
The process continues until the policy is delivered and accepted.
9.9.1 Delivery
๐ฆ Policy delivery confirms that coverage can officially begin.
In the past, delivery was done face-to-face so the agent could verify that nothing had changed in the life insuredโs situation.
Today, delivery can also be:
โ Electronic (email or secure portal)
โ Notification by text for accelerated underwriting cases
โ Traditional agent delivery for fully underwritten cases
๐ Agentโs role at delivery
For policies that are not automatically delivered:
The agent should:
โ
Review the contract carefully with the client
โ
Confirm the policy matches what was applied for
โ
Explain key provisions, including:
- โณ Grace period
- ๐ Incontestability
- โ ๏ธ Suicide exclusion
๐ Confirming no change in insurability
Before final delivery, the agent must confirm there has been no material change since the application.
Possible changes include:
๐ฅ Health
๐ผ Occupation
๐ฏ Recreational activities
๐ฐ Financial status
โ
When delivery can be completed
Delivery can be finalized when:
โ No material changes occurred
โ Any outstanding premiums are paid
โ Client confirms information is still accurate
๐ซ When delivery must NOT be completed
The agent must pause delivery if:
โ The client reports changes
โ Payment is missing
โ The agent suspects a material change
In these cases:
โก The agent contacts the underwriter
โก The client is informed the policy is not yet in force
๐ Key takeaways
โจ Underwriting continues until delivery and acceptance
โจ Delivery confirms policy details and insurability
โจ Material changes can delay or stop policy activation
โจ Proper delivery protects both client and insurer
9.10 Acceptance
Policy acceptance is the final step before coverage is fully active.
It confirms that the policyholder has received and agreed to the contract.
๐ Policyholder confirmation
To activate the policy, the policyholder must:
โ
Sign and date an acknowledgment of receipt
โ
Confirm acceptance of the policy terms
โ This can be done electronically or on paper.
๐ 10-day free-look provision (right of rescission)
After accepting the policy, the policyholder must receive at least 10 days to review it.
During this period, the policyholder can:
โ Return the policy
โ Cancel it for any reason
โ Receive a full refund of premiums paid
This is called:
โก Right of rescission
โก Also known as the 10-day free-look provision
โ๏ธ Understanding rescission
Rescission means the legal right to cancel a contract within allowed limits.
It can be used by:
๐ค Policyholder
- During the 10-day review period
- If they change their mind
๐ข Insurer
- During the two-year contestability period
- At any time if there was fraudulent misrepresentation
- If the contract includes a cancellable clause
๐ Key takeaways
โจ Acceptance activates the policy
โจ Signed acknowledgment confirms agreement
โจ 10-day free-look protects the client
โจ Honest disclosure keeps the policy secure
9.11 Group life insurance
Group life insurance follows a different underwriting approach than individual life insurance.
Its main strength is accessibility โ many members receive coverage without individual medical checks.
๐ก Key idea: Base coverage is usually granted regardless of personal health, but the group as a whole is assessed.
9.11.1 Basic group life insurance
๐ฅ Underwriting focuses on the groupโs overall profile, not individuals.
Insurers review:
- Age mix
- Gender mix
- Occupations
- Past experience with similar groups
๐ Premium calculation:
- Priced per $1,000 of coverage
- Separate rates may apply to different employee classes
- Same rate applies to all members in a class (ignores personal health or smoking)
๐ Premiums are often recalculated yearly to reflect demographic changes.
โก Older average age = higher premiums.
9.11.2 Additional coverage
Some plans allow members to buy extra coverage beyond the base amount.
๐ Requirements:
- Evidence of insurability is usually required
- Individual underwriting may apply
๐ฐ Premiums typically depend on:
9.11.3 Creditor life insurance
Creditor insurance is a form of group life coverage tied to loans.
โ Usually requires basic health questions
โ Correct answers may allow automatic approval
โ Certain answers can trigger medical underwriting
โ ๏ธ Important:
Applications offered through lenders must be completed without guidance from bank staff (since they are not insurance agents).
๐ฐ Premium structures may be:
- Monthly rate per $1,000 of outstanding balance (common for credit cards)
- Monthly rate per $1,000 of original balance (common for mortgages)
- Rates vary by age group
9.11.3.1 Post-claim underwriting
โ ๏ธ A major concern in creditor insurance.
Post-claim underwriting means:
- Minimal underwriting at application
- Full underwriting only after death
๐ฉ Risk:
If later underwriting finds the person was not eligible, the claim can be denied.
โ This creates uncertainty because denial happens only when a claim is made โ when no replacement coverage is possible.
๐ Key takeaways
โจ Base group coverage often requires no individual underwriting
โจ Premiums reflect group demographics
โจ Extra coverage usually requires proof of insurability
โจ Creditor insurance can involve post-claim underwriting risk
โจ Understanding limits and rules helps avoid surprises