6 – SEGREGATED FUND CONTRACT

Table of Contents

6.1 Contracts

A contract is a legally binding agreement between two parties. In this context, it refers to the agreement between an insurer and an investor, outlining rights, obligations, and investment terms.


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🧠 Key purpose of contracts

  • πŸ“œ Define terms and conditions
  • βš–οΈ Protect both parties
  • πŸ”’ Ensure clarity and enforceability

6.1.1 Segregated fund contract

πŸ“Š Also called Individual Variable Insurance Contract (IVIC)


πŸ’‘ What it does

πŸ‘‰ Defines how the segregated fund investment works, including:

  • Buying the investment
  • Withdrawing funds
  • Terminating the contract
  • Receiving benefits

πŸ“„ Disclosure documents

  • Explain:
    • Investment features
    • Risks
    • Costs

πŸ›‘οΈ Insurer commitments

The insurer guarantees and defines:

  • πŸ›‘οΈ Guarantees and benefits
  • πŸ“Š How fund value is calculated
  • πŸ’° Allocation of premium for guarantees
  • πŸ“… When values are determined
  • πŸ’Έ Fees and charges
  • πŸ”„ Right to modify contract

πŸ“‹ What the contract includes

  • πŸ“Š List of available segregated funds
  • πŸ’Έ Fees, expenses, and MER
  • ⚠️ Risk disclosure
  • πŸ›‘οΈ Guarantee details

πŸ” Right of rescission (cooling-off period)

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πŸ“Œ Key rules

  • πŸ“ Can cancel within 2 business days
  • πŸ’° Refund = lesser of:
    • Amount invested
    • Current market value
  • πŸ’Έ Fees are refunded

⏳ Important timing rule

  • Confirmation deemed received 5 days after mailing

βš–οΈ Investor protection

πŸ‘‰ All contracts must include these disclosures
πŸ‘‰ Ensures consistent protection across insurers


πŸ“¬ Contract delivery

  • May be:
    • Attached to application
    • Sent after application

⚠️ Important distinction

  • Sample contract β‰  purchase
  • Purchase confirmed only when:
    • Contract is active
    • Deposit is received

πŸ“… Effective date

  • Based on:
    • Valuation date after deposit
    • All conditions met

πŸ”’ Policy number

  • Unique identifier
  • Used for:
    • Instructions
    • Communication with insurer

🧠 Key Takeaways

  • πŸ“œ Contracts define legal relationship between insurer and investor
  • πŸ“Š Segregated fund contract (IVIC) outlines all investment rules
  • πŸ›‘οΈ Includes guarantees, fees, risks, and rights
  • πŸ” Right of rescission provides short-term cancellation protection
  • πŸ“… Contract becomes active only after conditions are met
  • πŸ”’ Policy number is essential for all communications

6.2 Investor requirements

To establish a segregated fund contract, the investor must provide accurate information and funding. These requirements ensure the contract is properly set up and suitable for the investor’s needs.


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🧠 Key responsibilities of the investor

  • πŸ“ Provide accurate and truthful information
  • 🎯 Make informed decisions about investments
  • 🀝 Understand recommendations and consequences

⚠️ Agent responsibility

  • Ensure client understands decisions
  • Seek guidance if client comprehension is uncertain

πŸ’° Second requirement

πŸ‘‰ Investor must deposit funds into the contract


6.2.1 Application form

πŸ“„ Foundation of the contract


πŸ“Œ Key process

  • Completed by:
    • Investor (provides info)
    • Agent (records info)
  • Can be:
    • In-person
    • Virtual

⚠️ Important considerations

  • Must be completed carefully
  • Incomplete application β†’ rejected
  • Language barriers β†’ must resolve before proceeding

✍️ Signatures

  • Required from:
    • Contract owner
    • Annuitant (if different)
  • Confirms:
    • Accuracy
    • Agreement

βš–οΈ Power of Attorney (POA)

  • POA may sign on behalf of owner
  • Rights depend on legal authority
  • May NOT include beneficiary designation

πŸ“„ Reason-why letter

🧾 Mandatory suitability document


πŸ“Œ Purpose

  • Confirms client needs
  • Explains recommendations
  • Documents suitability

πŸ’‘ Key contents

  • Facts and instructions
  • Needs addressed (and unmet)
  • Reasons for recommendation
  • Proof of client understanding

6.2.1.1 Registered or non-registered form

πŸ“Š Tax structure of the contract


🟒 Registered contract

  • Tax-deferred growth
  • Owner = annuitant
  • Cannot:
    • Transfer ownership
    • Use as collateral

🟑 Non-registered contract

  • Flexible ownership:
    • Individual
    • Joint
    • Corporation

πŸ’‘ Benefits

  • Ownership transferable
  • Can be used as collateral

⚠️ Key requirement

  • SIN (or business number) required

6.2.1.2 Naming annuitant and beneficiary

πŸ‘€ Key roles in the contract


πŸ‘€ Annuitant

  • Life on which guarantees are based
  • Death triggers benefit

⚠️ Important

  • Cannot be changed once named
  • Contingent annuitant may be allowed

πŸ‘¨β€πŸ‘©β€πŸ‘§ Beneficiary

  • Receives death benefit

πŸ“Œ Options

  • Revocable
  • Irrevocable

⚠️ Irrevocable beneficiary

  • Limits owner control
  • Consent required for withdrawals

πŸ’‘ Best practice

  • Use cautiously

πŸ“Š Multiple beneficiaries

  • Must assign percentages
  • Can name contingent beneficiaries

6.2.1.3 Rider election form

πŸ“Ž Optional feature selection (e.g., GMWB)


πŸ“Œ Includes

  • Election of rider
  • Payment options
  • Fund selection
  • Deposit requirements
  • Payment frequency

⚠️ Important

  • Excess withdrawals reduce future benefits

6.2.1.4 Client identification requirements

πŸ” Regulatory compliance (FINTRAC)


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🧠 Purpose

  • Prevent:
    • Money laundering
    • Terrorist financing

πŸ“Œ Key triggers

  • $10,000+ transactions
  • Suspicious activity

πŸ“‹ Identification methods

  • πŸ“· Photo ID
  • πŸ“„ Credit file
  • πŸ” Dual-process method

⚠️ Additional checks

  • Politically exposed persons (PEP)
  • Third-party involvement

🚨 Reporting obligations

  • Suspicious transactions β†’ must report
  • No minimum threshold

6.2.2 The initial deposit

πŸ’° Funding the contract


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πŸ“Œ Deposit methods

  • Cheque
  • Transfer
  • Pre-authorized debit (PAD)

πŸ“… PAD features

  • Flexible frequency:
    • Weekly to annually
  • Requires banking details

πŸ“Š Allocation

  • Can invest in:
    • One fund
    • Multiple funds

πŸ’‘ Investor choice

  • Allocate:
    • Dollar amount OR
    • Percentage

⚠️ Special case

  • Locked-in funds β†’ spousal consent may be required

⏳ Age limits

  • RRSP/LIRA contributions β†’ until age 71

πŸ”„ Conversion options

  • RRSP β†’ RRIF
  • LIRA β†’ LIF / LRIF / PRRIF

πŸ“ˆ Unit value

  • Each deposit buys units
  • Unit price used as performance benchmark

🧠 Key Takeaways

  • πŸ“ Accurate application is critical
  • πŸ“„ Reason-why letter ensures suitability
  • πŸ“Š Registered vs non-registered impacts tax & flexibility
  • πŸ‘€ Annuitant & beneficiary roles are crucial
  • πŸ” FINTRAC rules must be followed
  • πŸ’° Deposit activates the contract
  • πŸ“ˆ Unit value helps track performance

6.3 Agent requirements

Agents play a critical role throughout the entire lifecycle of a segregated fund contractβ€”from pre-sale to post-sale service. They must meet expectations of both the client and the insurer (carrier) while ensuring compliance and suitability.


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🧠 Core responsibilities

  • πŸ“‹ Pre-sale analysis & application
  • πŸ“„ Accurate documentation
  • πŸ“¦ Delivery of contract documents
  • πŸ”„ Ongoing client service

6.3.1 Meeting carrier expectations

🏒 Professional standards required by insurer


πŸ“Œ Expectations

  • πŸ“ˆ Business volume targets
  • 🀝 Regular client contact
  • πŸ“ Accuracy in documentation
  • πŸ“‚ Proper record keeping

πŸ’‘ Key principle

πŸ‘‰ Maintain professionalism with both:

  • Client
  • Insurer

6.3.2 Document delivery

πŸ“¦ Finalizing the contract


πŸ“Œ Key requirement

  • Contract must be delivered:
    • In person OR
    • By registered mail

πŸ“„ Includes

  • Policy document
  • Information folder
  • Fund Facts
  • Contract confirmation

✍️ Delivery receipt

  • Must be:
    • Signed
    • Witnessed
    • Returned to insurer

πŸ“Œ Additional forms (if needed)

  • Change of beneficiary
  • Death claim forms

6.3.2.1 Information folder

πŸ“˜ Overview of the product


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πŸ’‘ Purpose

  • Provide clear and simple disclosure
  • Explain:
    • Features
    • Risks
    • Costs

πŸ“Œ Key points

  • Includes summary of key facts
  • Covers all funds offered by insurer

⚠️ Agent duty

πŸ‘‰ Review with client before application


6.3.2.2 Fund Facts

πŸ“Š Detailed fund information


πŸ“Œ Features

  • One document per fund
  • Standardized format

πŸ” Includes

  • Performance
  • Risk level
  • Fees (MER)

πŸ“Š Risk scale

  • Very low β†’ High

⚠️ Agent responsibility

πŸ‘‰ Must explain recommended funds clearly


6.3.2.3 Customer’s instructions

πŸ“ Client authorization


πŸ“Œ Required for

  • Purchase
  • Fund switches
  • Resets
  • Withdrawals
  • Termination

πŸ’‘ Format

  • Written
  • Electronic
  • Verbal (must be recorded)

⚠️ Best practice

  • Record:
    • Date
    • Time
    • Method

6.3.3 Ongoing service requirements

πŸ”„ Service continues after sale


πŸ’‘ Key mindset

πŸ‘‰ Sale is the beginning, not the end


6.3.3.1 Post-sale follow-up

πŸ“ž Client satisfaction check


πŸ“Œ Purpose

  • Confirm product meets needs
  • Strengthen client relationship

6.3.3.2 Need to monitor client

πŸ‘€ Track client changes


πŸ” Examples

  • Address updates
  • Financial situation changes
  • Beneficiary updates

⚠️ Important

  • POA situations require special attention

6.3.3.3 Need to monitor product

πŸ“Š Stay updated on investments


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πŸ“Œ Key responsibilities

  • Track fund changes
  • Monitor performance
  • Inform client of significant changes

⚠️ Example

  • Major loss β†’ must inform client

6.3.3.4 Annual review

πŸ“… Regular client meeting


πŸ“Œ Discuss

  • Investment performance
  • Market conditions
  • Client life changes

πŸ’‘ Goal

πŸ‘‰ Ensure continued suitability


6.3.3.5 Handling deposits

πŸ’° Secure handling of funds


⚠️ Rules

  • Send to insurer immediately
  • No errors allowed
  • Include contract number

6.3.3.6 Making a fund switch

πŸ”„ Changing investments


πŸ“Œ Types

  • Unscheduled β†’ client request
  • Scheduled β†’ automatic

⚠️ Important

  • May involve fees
  • May trigger capital gains/losses
  • May affect guarantees

6.3.3.7 Resets

πŸ”„ Locking in gains


πŸ’‘ Features

  • Increase guarantee value
  • May reset maturity date

⚠️ Limitations

  • Limited number per year
  • Not all contracts allow

6.3.3.8 Change of beneficiary

πŸ‘¨β€πŸ‘©β€πŸ‘§ Updating beneficiaries


πŸ“Œ Rules

  • Revocable β†’ can change anytime
  • Irrevocable β†’ requires consent

πŸ’‘ Best practice

  • Name contingent beneficiary

⚠️ Important

  • Must notify insurer in writing

6.3.3.9 Renewing a contract

πŸ” Extending investment


πŸ“Œ Options at maturity

  • Cash
  • Annuity
  • Renewal

πŸ’‘ Renewal features

  • New guarantee period
  • New maturity date

🎯 Agent role

  • Recommend renewal
  • Ensure proper documentation

🧠 Key Takeaways

  • 🀝 Agent responsibilities extend beyond the sale
  • πŸ“„ Proper document delivery is critical
  • πŸ“Š Fund knowledge and explanation required
  • πŸ”„ Ongoing monitoring ensures suitability
  • πŸ“… Annual reviews are essential
  • ⚠️ Compliance and record-keeping are mandatory

6.4 Claims

A claim is a request to receive money or benefits from a segregated fund contract. Claims can occur at different stages of the contract and must follow specific procedures.


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🧠 Who can make a claim

  • πŸ‘€ Contract owner β†’ withdrawal, surrender, maturity
  • πŸ‘¨β€πŸ‘©β€πŸ‘§ Beneficiary / estate β†’ death claim
  • 🧾 POA (property) β†’ if owner cannot act

πŸ’‘ Key principle

πŸ‘‰ Claim payout =
Contract value βˆ’ fees/charges (if any)


⚠️ Important

  • Agent should NOT estimate payout amount
  • Final value depends on:
    • Charges
    • Guarantees
    • Market value

6.4.1 Claims process

πŸ“‹ How claims are handled


πŸ“Œ Key points

  • Forms can be requested directly from insurer
  • Agent involvement is optional but recommended

πŸ’‘ Best practice

πŸ‘‰ Agent supports client for better service


6.4.1.1 Claim forms

πŸ“„ Required documentation


πŸ“Œ Types

  • Withdrawal forms
  • Death claim forms

⚠️ Requirements

  • Completed
  • Signed
  • Submitted with required documents

πŸ’‘ After submission

  • Claims specialist handles processing
  • Payment issued or funds transferred

6.4.2 Types of claims

βš–οΈ Different claim scenarios


πŸ’‘ Professional conduct

  • 🀝 Death claims β†’ sensitivity required
  • πŸ“Š Financial claims β†’ efficiency & privacy

6.4.2.1 Maturity claims and death claims

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πŸ“… Maturity claim

  • Paid when contract matures
  • Claimed by:
    • Owner OR
    • POA

⚰️ Death claim

  • Paid at death of annuitant
  • Paid to beneficiary

πŸ›‘οΈ Guarantee rule

  • Based on:
    • % of deposits
    • Adjusted for:
      • Resets ↑
      • Withdrawals ↓

πŸ’‘ If market value < guarantee

πŸ‘‰ Insurer pays the difference (top-up)


πŸ“„ Required documents

  • Death certificate
  • Possibly APS (medical statement)
  • Claimant signature
  • Contract details

6.4.2.2 Termination and surrender claims

πŸ“‰ Ending the contract


πŸ“Œ Key difference

  • Termination β†’ at maturity
  • Surrender β†’ before maturity

πŸ’‘ Options at termination

  • πŸ’° Cash
  • πŸ“ˆ Buy annuity
  • πŸ”„ Transfer

⚠️ Locked-in funds

  • May require transfer to another locked-in plan

6.4.2.3 Withdrawal form

πŸ’§ Accessing funds


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πŸ“Œ Uses

  • Full withdrawal (close contract)
  • Partial withdrawal

πŸ“„ Includes

  • Owner details
  • Contract type
  • Fund selection
  • Withdrawal amount
  • Payment method

πŸ’‘ Additional options

  • Set up/change payment plans
  • Modify banking details
  • Stop payments

⚠️ Special rules

  • RRIF β†’ minimum withdrawal required
  • LIF/RLIF β†’ min + max limits

6.4.2.4 Power of attorney (POA) claim

🧾 Third-party authority


πŸ’‘ Role

  • Acts on behalf of owner

⚠️ Important

  • Must act in owner’s best interest
  • Cannot always change beneficiary

🚨 If misuse suspected

πŸ‘‰ Agent must escalate concern


6.4.3 Factors affecting claims

πŸ“Š Why payout may differ


⚠️ Influencing factors

  • Withdrawals
  • Charges
  • Guarantees
  • Fund performance

6.4.3.1 Maturity and death benefit guarantee

πŸ›‘οΈ Protection mechanism


πŸ“Œ Key points

  • Market value > guarantee β†’ higher payout
  • Withdrawals reduce guarantee
  • Resets may change maturity date

6.4.3.2 Allocations

πŸ“ˆ Investment income impact


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πŸ’‘ Key concept

  • Income (interest, dividends, gains):
    • Stays in fund
    • Increases unit value

πŸ“Š Tax impact

  • Adjusts Adjusted Cost Base (ACB)
  • Prevents double taxation on withdrawal

🧠 Key Takeaways

  • πŸ“„ Claims can be made by owner, beneficiary, or POA
  • πŸ’° Payout depends on market value, guarantees, and fees
  • πŸ›‘οΈ Insurer tops up if guarantee exceeds market value
  • πŸ“‹ Proper documentation is essential
  • ⚠️ Withdrawals and charges affect final payout
  • πŸ“ˆ Allocations impact value and taxation

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