22 – Understanding Client Income

Table of Contents

  1. Why Income Is the Backbone of Disability & Health Insurance Planning
  2. 🧠 Earned vs. Unearned Income: What’s the Difference?
  3. 👔 Earned Income: The Core of Disability Insurance
  4. 💼 Employment Income: Salary, Bonuses & Commissions
  5. 🏢 Business Income (Self-Employed & Entrepreneurs)
  6. 💵 Unearned (Passive) Income Sources
  7. ❤️ Spouse’s Income
  8. 📈 Investment Income
  9. 👶 Support Payments (Spousal or Child Support)
  10. 🧓 Pension Income
  11. 🎵 Royalties, Residuals & Trust Income
  12. ♿ Existing Disability Benefits
  13. 🤝 In-Kind Income: Help That Isn’t Cash
  14. 🏡 Family Caregiving
  15. 🏘️ Community & Government Programs
  16. 🏦 Savings & Assets as Income
  17. 🚨 Emergency Funds
  18. 🧠 Key Takeaway

Why Income Is the Backbone of Disability & Health Insurance Planning

When it comes to disability insurance, income is everything.

Why? Because disability insurance exists for one main reason:
👉 to replace income that stops when someone can’t work due to illness or injury.

But income isn’t just a paycheque. Many people have multiple income streams, and understanding all of them is essential for proper insurance planning.

Let’s break it down in plain language.


🧠 Earned vs. Unearned Income: What’s the Difference?

✅ Earned Income

Money you receive because you work, such as:

  • Salary
  • Bonuses
  • Commissions
  • Business income

This is the primary focus of disability income replacement insurance.

✅ Unearned (Passive) Income

Money you receive even if you don’t work, such as:

  • Investments
  • Pensions
  • Trust income
  • Royalties

This income doesn’t usually stop when disability happens—but it still needs to be considered.


👔 Earned Income: The Core of Disability Insurance

For clients who haven’t retired, earned income is usually what pays for:
🏠 Living expenses
💳 Bills
📈 Savings and investments

An advisor must understand not just how much income a client earns—but how stable it is.


💼 Employment Income: Salary, Bonuses & Commissions

If the client is an employee, the advisor should review:

📊 Salary

  • Is it stable?
  • How long has the client been employed?
  • Is the career path trending upward or uncertain?

🎯 Bonuses

  • Are bonuses consistent year over year?
  • How are they calculated?
  • Can they realistically be relied on if the client becomes disabled?

💸 Commission Income

  • Often volatile and unpredictable
  • Best assessed using a 5-year income average
  • Insurers look closely at trends, not just last year’s income

⚠️ Important LLQP concept:
Employer group disability plans usually only cover income earned from that employer, not side businesses or commissions from elsewhere.


🏢 Business Income (Self-Employed & Entrepreneurs)

If the client is self-employed or earns income outside traditional employment, income analysis becomes more complex.

How Disability Insurance Treats Business Income

  • Coverage is based on net income (after expenses)
  • Gross revenue alone is not enough

Fixed vs. Variable Business Expenses

🔹 Variable expenses (only occur when working):

  • Travel
  • Supplies
  • Courier costs

👉 These usually stop during disability, so they don’t need to be insured.

🔹 Fixed expenses (continue no matter what):

  • Office rent
  • Employee salaries
  • Equipment leases
  • Utilities

👉 These may require Business Overhead Expense (BOE) insurance in addition to personal disability coverage.


💵 Unearned (Passive) Income Sources

Passive income can help support a client even when they can’t work—but it must be reviewed carefully.


❤️ Spouse’s Income

A spouse’s income may:
✔ Continue during disability
✔ Help offset household expenses

But remember:

  • It’s family income, not personal income
  • The spouse may need to stop working to become a caregiver
  • Relying too heavily on spousal income can be risky

📈 Investment Income

Registered Investments (RRSPs, TFSAs)

  • Income usually stays inside the plan
  • Withdrawals may trigger taxes
  • Typically not counted as reliable disability income

Non-Registered Investments

  • Interest & dividends may be paid out or reinvested
  • If paid out → should be included in income planning
  • If reinvested → client must decide if they’d use it during disability

⚠️ Advisors must also consider:

  • Market downturns
  • Risk of liquidating investments at the wrong time

👶 Support Payments (Spousal or Child Support)

For divorced or separated clients:

  • Support payments usually continue regardless of disability
  • Can be taxable or tax-free
  • Duration and reliability matter

💡 Smart planning also considers:

  • Whether the payor is insured
  • What happens if the payor dies or becomes disabled

🧓 Pension Income

Pensions can be:

  • Government (CPP/QPP)
  • Employer-sponsored
  • Private pensions

Key planning questions:

  • When can pension income begin?
  • Can it start early due to disability?
  • How much income will it provide?

👉 Disability insurance should cover the income gap between the onset of disability and the start of pension income.


🎵 Royalties, Residuals & Trust Income

Some income continues no matter what, including:

  • Royalties
  • Residual payments
  • Trust or estate income

These must be included in:

  • Pre-disability income
  • Post-disability income planning

Even future income (not yet received) should be documented for long-term planning.


♿ Existing Disability Benefits

Before recommending new coverage, advisors must review:

  • Employer group plans
  • Private disability policies
  • CPP/QPP disability benefits
  • Workers’ Compensation
  • Employment Insurance sickness benefits

Important details include:
✔ Benefit amounts
✔ Waiting periods
✔ Duration
✔ Definition of disability

This prevents over-insurance or benefit clawbacks.


🤝 In-Kind Income: Help That Isn’t Cash

Not all support comes in the form of money.


🏡 Family Caregiving

A spouse or family member providing free care:

  • Cooking
  • Cleaning
  • Personal care

This is indirect income because it replaces paid services.

⚠️ But there’s a trade-off:

  • The caregiver may lose their own income
  • Emotional and financial strain may increase

🏘️ Community & Government Programs

Free or subsidized services may include:

  • Home care
  • Meals on Wheels
  • Rehabilitation services
  • Community health centres

These services can significantly reduce out-of-pocket expenses—but availability varies by location.


🏦 Savings & Assets as Income

In times of crisis, assets may be converted into income.


🚨 Emergency Funds

A solid emergency fund typically covers:
💰 3–6 months of expenses

It helps bridge short-term income gaps but is not a long-term solution for disability.

Other liquid assets can help too—if they can be accessed quickly and tax-efficiently.


🧠 Key Takeaway

Understanding a client’s income is not just about how much they earn.

It’s about:
✔ Stability
✔ Sustainability
✔ Multiple income sources
✔ What continues—and what stops—during disability

Only by understanding the full income picture can insurance truly protect a client’s lifestyle, family, and future.

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